Book Review: Root Cause Analysis by Duke Okes

Okes has done a remarkable job creating a book that is readable, concise and useful. There are several well-known books which will smother you with statistics and studies. Okes' book is a common sense introduction to root cause analysis that is general enough to be widely applicable, but specific enough to help most front-line people sharpen their troubleshooting process.

The examples are well-chosen and pointed, and the graphs and charts are explicit and well-explained.

If you need to troubleshoot or perform root cause analyses, this is an excellent book to keep on your bookshelf.